Digital business services / Online sales guide
Free BCB guide

Prepare the website before applying for online sales and payments.

A consistent legal identity, clear products, visible policies and supportable transaction model can reduce avoidable merchant and marketplace questions.

Website readiness checklist

Make the legal business easy to identify.

Company disclosure

Show the legal name, company number, registered office, geographic contact address and appropriate VAT or regulatory details.

Product clarity

Describe the goods or services, pricing, currency, taxes, delivery, availability and material limitations.

Customer terms

Publish payment, fulfilment, cancellation, refund, returns, complaint and contact procedures relevant to the model.

Privacy & cookies

Explain data use, processors, marketing, analytics, payment data and user choices.

Security & control

Use HTTPS, protected administration, controlled email, backups and an owner-approved domain account.

Evidence consistency

Make the website name, bank account, registry record, invoices and marketplace application agree.

Merchant account preparation

Explain what will be sold and how money will move.

  • Legal entity and beneficial owners
  • Website and domain control
  • Products, services and restricted categories
  • Countries of customers and suppliers
  • Average and maximum transaction values
  • Monthly volume and refund expectations
  • Delivery evidence and customer support
  • Source of goods and chargeback controls

Marketplace verification

Amazon may request government identity, business registration and address evidence. eBay business selling can involve personal, business and bank-account verification. Requirements vary by marketplace, country and risk.

Compare merchant providers.

Open payment reviews

Need the website package?

View startup package

UK online and distance-selling rules require prescribed pre-contract and post-order information. Review current GOV.UK distance-selling guidance and obtain advice for the actual customer countries and products.